TERMS & CONDITIONS

OVERVIEW
This website is operated by It’s Scent. Throughout the site, the terms “we”, “us” and “our” refer to It’s Scent. It’s Scent offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
 

ONLINE TERMS & CONDITIONS​

 

·         Online Terms & Conditions

·         Placing an Order

·         Your Account

·         If It's Scent cannot accept your order

·         It's Scent Products Processing and Packaging

·         Making Changes

·         Price

·         Payment

·         Passing of Property

·         Passing of risk

·         Delivery

·         Cancellations & Returns

·         Gift Voucher Terms and conditions

·         Use of Trademarks, Content, Logos & Images

·         Force Majeure

·         Our Liability

·         Privacy Policy

·         International Customer

·         Complaints

·         Disclaimer

·         Third Party Links

·         Offers

·         General

·         Wholesale Orders

 

Welcome to the "www.itsscent.co.uk" website (the "Website") terms and conditions.  ("It's Scent", "Its Scent", "we", "us" or "our") provides the services and products available on the website. Your use of this website is governed by the terms and conditions as set out below. By using any part of this website, completing your customer registration with It's Scent and/or placing an order on the website you agree to be bound by the terms and conditions.

These terms and conditions are applicable to the supply of products and/or goods made by It's Scent to the buyer hereafter referred to as the "Customer", “you” or “your”. ​

These terms and conditions and your use of the website are governed by Scottish and English Law and you agree to submit the exclusive jurisdiction of the Scottish and English Court. This does not affect your statutory rights.

PLACING AN ORDER

When you place an order to purchase products and/or goods from It's Scent, It's Scent will send you an email confirming receipt of your order and containing the details of your order (the "Order Acknowledgement"). The Order Acknowledgement is a confirmation that It's Scent have received your order only, which does not constitute confirmed acceptance of the product(s) and/or goods you ordered. It's Scent will only accept your purchase and conclude the contract of sale for product(s) and/or goods ordered by you, when full payment has been made and cleared. If you are ordering tailored products then a member of the It's Scent team will make contact with you using the email address provided when placing your order, discuss your tailored product requirements and completed the necessary checklist to build the product specification, along with any special requests necessary, after which your order will be accepted.

When It's Scent accepts your order, an email is sent to you confirming the contract of sale of product(s) and/or goods and containing the detailed specification of the product(s) of your order (the “Order Acceptance”). The Order Acceptance constitutes an agreed contract of sale for product(s) and/or goods between us.

When It's Scent complete your order, an email is sent to you confirming that It's Scent have despatched the product to you (the "Despatch Confirmation"). If your order is despatched in more than one package, you may receive a separate Despatch Confirmation email for each package, and each Despatch Confirmation email and corresponding despatch will conclude a separate contract of sale between us for the product(s) specified in that Despatch Confirmation. Your contract is with It's Scent. Without affecting your right of cancellation set out below, you can cancel your order for the product(s) and/or goods at no cost any time up to 3 calendar days from the date issued on your Order Acknowledgement email. This right to cancel does not apply to certain categories of products and services, including products supplied from stock or Gift Vouchers, when It's Scent has completed your order and the Dispatch Confirmation email has been issued to you.

You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format and issued by email to the contact details provided with your order. For each delivery, It's Scent will inform you in our Dispatch Confirmation email if an electronic invoice is available. For further information about electronic invoices and instructions on how to receive a paper copy, please contact Customer Services on email info@itsscent.co.uk (open 9.30am - 4.30pm, Monday to Friday)

Minimum order: This applies to wholesale orders only. If you would like a wholesale account please get in touch via the 'contact us' form.

When you use any It's Scent service or send e-mails to It's Scent, you are communicating with us electronically. It's Scent will communicate with you electronically in a variety of ways, such as by e-mail, or by posting messages or communications on the website or through the other social media services, such as: Facebook, Pintrest, LinkedIn, Instagram and www.itsscent.co.uk. For contractual purposes, you agree that all agreements, notices, disclosures and other communications that It's Scent provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

YOUR ACCOUNT

You may need your own It's Scent account to use certain It's Scent services, and you may be required to be logged into the account and have a valid payment method associated with it.

If there is a problem charging your selected payment method, It's Scent may charge any other valid payment method associated with your account. To discuss those, please contact Customer Services on: +44 (0)7969 320969 or email info@itsscent.co.uk (open 9.30am - 4.30pm, Monday to Friday) to manage your payment options.

If you use any It's Scent service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform It's Scent  immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide It's Scent with are correct and complete, and for informing us of any changes to the information you have provided. To discuss those, please contact Customer Services on (open 9.30am - 4.30pm, Monday to Friday) +44 (0)7969 320969 or email info@itsscent.co.uk to manage your personal information.

You must not use any It's Scent service: (i) in any way that causes, or is likely to cause, any It's Scent service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

It's Scent reserves the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions or any other applicable terms and conditions, guidelines or policies.

IF IT'S SCENT CANNOT ACCEPT YOUR ORDER

If It's Scent is unable to accept the Customer’s order, It's Scent will inform the Customer of this and the reasons why. It's Scent will not charge for the product. This may be due to: (i) the product and/or components required to make up the product being out of stock; (ii) unexpected limits on It's Scent resources, which It's Scent could not reasonably plan for;(iii) an error in the price or description of the product being identified; (iv) being unable to meet a delivery deadline the Customer has specified or (v) below the minimum order charge.

Alternative options to supply the product from similar components, alternative resources and supplied within the required deadline can be discussed​and agreed with the Customer prior to cancelling the order.

IT'S SCENT PRODUCTS PROCESSING& PACKAGING

All It's Scent products are individually handmade using best care, attention and skill; therefore, you accept that each item is not identical.

The following applies to personalised items only. Prior to proceeding with any mass-produced items and/or sets; It's Scent will provide an advanced electronic image of the proof of the product as expected under the finished condition according to the instructions and specifications given under the contract of sale and detailed in the Order Acceptance email. This proof will be fully reviewed for size, layout, spelling, content, referencing, colours, fonts, materials, embellishments etc. The customer must carefully check all details of the proof, advise of any amendments and confirm accepted in writing prior to It's Scent proceeding.

An advanced electronic image of the proof will be provided only for review, prior to proceeding.

Proof-reading is the responsibility of the customer. It's Scent cannot be held responsible for any errors or omissions that go unnoticed after the proofs have been approved by the customer. This section applied to personalised items and labels only.

The images of the products on It's Scent website are for illustrative purposes only. Colours may vary due to differing monitors and computer equipment graphic settings. The packaging of the product may vary from that shown in images on the It's Scent website. Images may not be used without consent from It's Scent in advance.

Unless expressly indicated otherwise, It's Scent is the manufacturer of the product designs sold on this website. While It's Scent work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Material components used to create the finished product(s) may also change. All information about the products on our website is provided for information purposes only. It's Scent recommends that you do not solely rely on the information presented on the It's Scent website. Please always read labels, warnings, ingredients and layouts provided with the product and discuss further with a member of the It's Scent team before use.

For Candles, Room Fragrances, Lotions and Wax Melt products, in the event of any safety concerns or for any other information about a product, please carefully read the information provided with the product or contact a member of the It's Scent team for guidance. Content on this site is not intended to substitute for advice given by a chemist practitioner or other licensed healthcare professional. Contact your healthcare provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to treat, cure or prevent any health condition. It's Scent accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights. Please see Its Scent Disclaimer Policy

MAKING CHANGES

If the Customer wishes to make a change to the product ordered, please contact It's Scents as soon as possible. It's Scent will confirm if the change is possible and of any impact. If a change is possible, It's Scent will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of the requested change. All changes must be confirmed by you and fully accepted by It's Scent in writing prior to It's Scent proceeding. It's Scent may change the product to reflect changes in relevant laws and regulatory requirements.

It's Scent will send you electronic proofs (by email) of your chosen stationery incorporating changes (where applicable)of the product as expected under the finished condition according to the revised instructions and specification received. This proof will be fully reviewed for layout, spelling, content, referencing, colours, fonts, materials, embellishments and accepted in writing by the Customer prior to proceeding.

If It's Scent are unable to process the necessary change to the product, It's Scent will charge for the product as per the pricing and instructions previously confirmed within the original order and Order Acceptance email.

In your best interests, no changes will be acceptable if this risks any impact to the cut off delivery date required, unless specifically requested and instructed by you in writing to do so.

PRICING

All prices are quoted in GBP/£ sterling and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified.

Postage and packaging prices will be charged in addition to the price of any goods, and are stated individually on the It's Scent website.

All product materials/goods are offered subject to remaining unsold or remaining available at the time of order placement.

All prices are subject to change without prior notice. It's Scent Order Acceptance email and/or receipt of your deposit, whichever is earliest secures the price of items at the time of ordering.

PAYMENT

Online payment will be provided in a secure environment. Payments must be made in GBP/£ sterling and by one of the following payment methods - (except International Customers see 'international customer'), Visa, MasterCard, Switch, Solo, Delta, Electron and PayPal.

Deposit:

A deposit cannot be taken for goods or gift vouchers provided by It's Scent. Full amount due is payable at checkout at the time of ordering.

PASSING OF PROPERTY

It's Scent will retain ownership of the goods until full payment has been made and funds have cleared.

​PASSING OF RISK

The transfer of risk in the goods will pass to the Customer on delivery. Dispatch Confirmation emails for all It's Scent products are issued at the point of dispatch, with a copy included with the delivery of goods.

If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation email for each package, and each Dispatch Confirmation email and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation, with a copy included with the delivery of goods.

DELIVERY

It's Scent will deliver the products to you according to the dates agreed within the contract of sale and as outlined in the Order Acceptance email. A minimum of fourteen (14) working days from the date It's Scent accepts your order is required for some products.

A delivery charge is applied to all orders as stated individually on the It's Scent website.  Where the customer requires the order to be dispatched in multiple batches, separate delivery charges will apply.

If It's Scent supply of the products is delayed by an event outside It's Scent control, then It's Scent will contact you as soon as possible and will take steps to minimise the effect of the delay.

​Provided It's Scent do this, It's Scent will not be liable for any delays or consequential damages caused by the event, but if there is a risk of substantial delay, you may contact It's Scent to end the contract and receive a refund for any products you have paid for but not received.

​It's Scent goods are available for delivery to UK mainland only through our website and will be delivered using a tracking system provided by the postal service. A copy of this tracking number will be sent to you. Please contact It's Scent to organise delivery of goods to other locations, where there may be additional charges i.e. International.

CANCELLATIONS & RETURNS

Cancellation

Customer orders received by It's Scent and confirmed within the Order Acceptance constitutes an agreed contract of sale for product(s) and/or goods between us.  Cancellation of product(s) and/or goods – either in full or part thereof is based on the following terms associated to Cancellation:

1.       Order cancellation within 3 days from the date issued on your Order Acknowledgement email: no charge.

2.       Order cancellation after Order Acceptance and before products are produced: 30% of the contract value.

3.       Order cancellation during the production of the products: 50% of contract value.

4.       Order cancellation when production of the products is complete: 100% of contract value.

Reduction is scope:

Once proofs have been approved and production has begun, if the customer reduces their order significantly; 20% of the initial order balance will be charged as a partial cancellation fee. This is to cover the allocation of resource and production time that has been booked against the customer’s order. This charge will be at the discretion of It's Scent and may not apply if resource and production has been satisfied by other customers’ orders.

Exceptions to the Right of Cancellation

The right of cancellation does not apply to:

·         The supply of product(s) and/or goods are made to your specifications or clearly personalised. Personalised means where products and/or goods makes any reference to: Names; Dates; Venues and the likes, which would result in the products and/or goods not being available for re-sale.

·         a service if It's Scent has fully performed it and you accepted when you placed your order that It's Scent could start to deliver it, and that you could not cancel it once delivery had started.

Returns

Non-Faulty Products

As a small business we are unable to offer free returns at this stage. However, if your product arrives faulty or broken we will reimburse your postage costs (to a maximum of £3.50) once we received your returned parcel. We will require proof of postage.

 

We have a thirty (30) day return policy, which means you have thirty (30) days after receiving your item to request a return.

To be eligible for a return, your item must be returned in the same condition that you received it, unworn and/or unused, with tags, and in its original packaging. You will need to produce the receipt or proof of purchase.

To start a return process, you can contact us at: info@itsscent.co.uk 

Damages and issues
Here at It's Scent we quality check all our products to ensure that the highest standards have been met prior to dispatch. Should you receive any item that you are not satisfied with please contact us within 3 business days via our email address: info@itsscent.co.uk. Please ensure that you provide your order reference number and contact details to us, as well as any supporting evidence. We will discuss the options with you at the time of contact.

We do accept returns/refunds for:

·         Items that have arrived damaged.

 

If you return an item outside of its original packaging then we will not be able to offer a refund, but will instead add the value as vouchers to use on our website.

 

Unfortunately, we cannot accept returns on sale items or gift vouchers

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

As all It's Scent products are individually handmade, each item is not identical. Recourse for return is not accepted where omission is to slight layout positioning, cosmetic and/or placement of embellishments, labels and materials and the likes.

 

Clearly personalised products and/or goods cannot be returned. Personalised means where products and/or goods makes any reference to: Names; Dates; Venues and the likes, which would result in the products and/or goods not being available for re-sale.

Upon receipt of your product(s) you have 3 days to notify It's Scent of any errors or omissions and to request a refund and return of your product(s) to It's Scent.

Please email info@itsscent.co.uk with an explanation and details of your request for a refund. On receipt of your email and satisfactory completion of It's Scent investigation and agreement to your request to a refund, It's Scent will provide the address for where the product(s) are to be returned.

​Once It's Scent are in receipt of your returned product(s) It's Scent will issue a refund for the cost paid for the product(s) within the next 14 working days.

It's Scent will not reimburse any postage and packaging for the return of personalised goods that have already been agreed by proof.

​Faulty Products/Other rights to return

In accordance with your statutory rights, you may return products:

1.       Where there has been an error against the agreed proofs, in the price or description of the product ordered or they are otherwise not as described; or

2.       The product is faulty (i.e unsatisfactory quality or unfit for purpose).

3.       You are entitled to a refund where the products are returned to It's Scent within 14 days of purchase. After 14 days, you are entitled, where agreed, to a replacement product only.

​Faulty Goods

Although It's Scent take care to prevent any damage to your goods during transit, it is possible that problems may arise. Please accept It's Scent apologies if you have received a damaged item. ​ 

It's Scent ask that you contact It's Scent within 3 days from receipt. ​You can contact It's Scent at info@itsscent.co.uk.  Please attach any pictures you have of the damage within the body of the message. A member of the It's Scent team will review the details and offer the best resolution to resolve your query. ​

​Postage and Packaging (p&p) Refund

If your product arrives faulty or broken It’s Scent will reimburse your postage costs (to a maximum of £3.50) once we received your returned parcel. We will require proof of postage.

 

It's Scent will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again It's Scent recommend using a delivery service that insures you for the value of the goods.

​All returns

It's Scent will provide the address for return when It's Scent receives your email.

Please enclose the following details with your returned products:
Your Name 
Your Address 
Order Number 
Reason for return/exchange 
Proof of purchase

​Alternatively, returns can be arranged by It's Scent Customer Service on +44 (0)7969 320 969 or via email to info@itsscent.co.uk or via the online form.

​For non-faulty products, you must arrange for and pay the costs of returning the products to It's Scent. If you are returning a faulty or damaged product(s), It's Scent will refund the cost of returning your order (to a maximum of £3.50) provided that you supply It's Scent with a delivery receipt.

Please ensure that the package is wrapped securely and for your protection, It's Scent recommends that you use a recorded delivery service, as we cannot accept liability for goods lost in transit.

If you require a refund, which has been agreed with It's Scent, It's Scent will refund the price paid by you for the products within fourteen (14) working days of receiving your returned products.

Products purchased as a set can only be returned as a complete set, not as individual items.

Products given as a gift can only be returned by the original purchaser.

When returning goods, which you bought using a discount or offer that is no longer available, It's Scent will adjust the price accordingly if you fall out with the discount/offer threshold at that time and apply the refund to the rate agreed within the original order.

Please note that if you made your purchase through a retail location, please return to the place of purchase. Any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to It's Scent.

​GIFT VOUCHER TERMS & CONDITIONS

Gift Voucher orders can only be purchased by residents living in the UK. Where a sale is to be paid for by credit card, the card must have been issued by a UK Bank or financial institution and belong to someone that has a UK residential credit card statement address.

Please note Gift Voucher orders can only be sent to UK addresses. Incomplete order forms will not be processed.

Gift Vouchers will usually be dispatched to the customer within two working days of receipt of payment (usually five working days for the first order). Risk in the Gift Vouchers will remain with It's Scent until delivery, when it then passes to the customer. Title in the Gift Vouchers will remain with It's Scent until the customer pays for theGift Vouchers in full.

Any irregularities will be investigated. If at any stage the Gift Vouchers that have been reported missing are redeemed, It's Scent fully reserves the right to take legal action.

The Gift Voucher is to be redeemed as payment for Product(s) supplied through It's Scent and valid until the date mentioned on the Gift Voucher. This Gift Voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only. This Gift Voucher cannot be redeemed in order to purchase further Gift Vouchers.

If an intended purchase is for a higher amount than the face value of the Gift Voucher(s), the difference can be made up with a credit card payment or electronic payment as covered under the Payment section above.

It's Scent Gift Vouchers cannot be refunded or exchanged for cash or credit.

Unused Gift Vouchers cannot be returned.

It is a requirement of law that Gift Vouchers presented for award and/or reward purposes must be declared to HM Revenue & Customs. If you have any queries in regard to this, please contact HM Revenue & Customs directly at: Inland Revenue, Incentive Award Unit, Chapel Wharf Area, Trinity Bridge House, 2 Dearmans Place, Salford, M3 5BH.

Responsibility for the Gift Vouchers passes to the customer at the time of delivery. It's Scent has no liability for lost, stolen or damaged Gift Vouchers, whether or not they have been redeemed.

USE OF TRADEMARKS, CONTENT, LOGOS & IMAGES

All content included in or made available through It's Scent, such as tailored designs,  product designs, graphics, logos, button icons, images, digital downloads and data compilations seen in person, on social media websites (Facebook, Pintrest, LinkedIn, Instagram and www.itsscent.co.uk) are copyright and is the property of It's Scent and may not be replicated, copied or re-produced in any way. Any photographs remain the property of It's Scent and may not be used, copied, re-posted without the prior consent of It's Scent.

You may not extract and/or re-utilise parts of the content of any It's Scent product without It's Scent express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the content of any It's Scent product or content, without our express written consent. You may also not create and/or publish your own database that features substantial parts of any It's Scent products and/or goods (e.g. our prices and product listings) without our express written consent.

Use of any trademarks, logos, designs or images of It's Scent, or any of its trading companies, on customer’s own materials is only permitted with the prior WRITTEN consent of It's Scent. It's Scent reserves its right to withdraw this permission at any time for any reason whatsoever and will do so by providing the customer with written notice. This permission will otherwise terminate automatically if the agreement is terminated or when the date has expired, whichever is the earliest date.

It's Scent cannot be held responsible for gaining copyright permission for printed reproduction of any text including hymns, poems, songs etc required by you. Use of such items shall be at the customers’ discretion. The customer agrees to indemnify It's Scent against any and/or all losses resulting from actions brought against it for breach of third parties copyright.

Breach of any of these conditions will entitle It's Scent to discontinue supply immediately and seek any appropriate legal remedy including, but not limited to, damages and / or injunctive belief.

FORCE MAJEURE

It's Scent may, without liability, totally or partially suspend or cancel deliveries in respect of any period in which it is prevented or hindered from performing its obligations hereunder by reason of any cause beyond its reasonable control. This shall include but not be limited to: an act of God, war, riot or civil disturbance, strike, lockout or other labour dispute, fire, flood, drought or accident, legislation, requisitioning or other act or order by any government department, council or duly constituted authority, breakdown of plant or machinery (including transport), shortages or unavailability from It's Scent's normal sources of products or of any other cause (whether of the foregoing classes or not) beyond It's Scent's control.

This contract is governed by the laws of Scotland and England where the parties hereby submit to the exclusive jurisdiction of the Scottish or English courts.

It's Scent reserves the right to decline the supply of Gift Vouchers to any customer.

It's Scent reserves the right to change the Terms and Conditions from time to time. The latest edition of Terms and Conditions will be available from the It's Scent website (www.itsscent.co.uk)

It's Scent shall at all times comply with the terms of the applicable Data Protection and Privacy laws, instruments or regulations in carrying out its obligations under the terms of this Agreement. For more information on how your data is used by It's Scent refer to Privacy Policy on It's Scent website. A copy can be obtained by separate request by emailing:info@itsscent.co.uk

OUR LIABILITY

It's Scent will do its utmost to ensure that availability of the It's Scent services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to It's Scent services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new products, goods or services. It's Scent will attempt to limit the frequency and duration of any such suspension or restriction.

It's Scent will not be responsible for or liable for: (i) losses that were not caused by any breach on It's Scent part; (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or (iii) any indirect or consequential losses incurred by the Customer.

It's Scent will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have product(s) and/or goods sent or services provided within a reasonable time or to receive a refund if product(s) and/or goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

Nothing in these conditions limits or excludes It's Scent’s responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or willful misconduct.

If It's Scent fail to comply with these Terms and Conditions, It's Scent responsibility for any loss or damage - that has been as a direct result of It's Scent breaking this contract or It's Scent failing to use reasonable care and skill in providing our product(s) and services, shall be limited to a maximum of 100% (one hundred per cent) of the total sums paid by the Customer for products under the contract of sale as confirmed within the Order Acceptance email.

If you are a consumer It's Scent only supply the products for domestic and private use.

​If the Customer is a Business, our total liability for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100%(one hundred per cent) of the total sums paid by the Customer for products under such contract. Under no circumstances will It's Scent be liable for any indirect or consequential losses incurred by the Business.

It's Scent cannot be held responsible for gaining copyright permission for printed reproduction of any text including hymns, poems, songs etc required by you. Use of such items shall be at the customers’ discretion. The customer agrees to indemnify It's Scent against any and/or all losses resulting from actions brought against it for breach of third parties copyright.

PRIVACY POLICY

If a customer wishes for their information to be removed from It's Scent database, this should be requested by email to info@itsscent.co.uk or in writing to:

It's Scent - Please email for address

​Credit card details are not retained. The only information stored is a customer's transaction history, name, address & e-mail address.

​It's Scent use Google Analytics remarketing code to log when users visit specific pages or take specific actions on It's Scent website; this allows It's Scent to provide targeted advertising through Google and third-party vendors to display tailored ads on web sites across the internet. Third party vendors (including Google) use cookies to serve ads based on a user’s past visits to It's Scent's website. You can opt out should you not want to receive remarketing ads by visiting Google Ads Settings page or alternatively by visiting the Network Adverting Initiative opt out page.

​Google Universal Analytics is also used across the site to generate detailed statistics about the site’s traffic and traffic sources and measures conversions and sales. Google Universal Analytics can track visitors from all referrers, including search engines and social networks, direct visits and referring sites. It also tracks display advertising, pay-per-click networks, email marketing, and digital collateral such as links within PDF documents.

​If a user visits It's Scent site via one of It's Scent email campaigns, It's Scent may track their activity on the site. A cookie is assigned a unique ID to the subscriber and is present for one year or until that subscriber clears the cookies from their browser. Anytime the subscriber returns to the site, the cookie is referenced to track their activity, even if the subscriber doesn't revisit the site via one of our emails.

You can enable privacy settings in your browser to restrict tracking cookies. Because It's Scent respect “do-not-track” privacy settings, those who opt-out may show open and click activity but will not have activity tracked.

​If you subscribe to It's Scent newsletter, It's Scent use the data you have saved on It's Scent site to help inform It's Scent on products and or services that may be of interest to you with It's Scent marketing email. Credit card and bank details are not stored, saved or used in anyway.

INTERNATIONAL CUSTOMER

All It's Scent personal stationery and labels can be created in any language. For non-English written language, Customer must provide exact wording and/or translation to be printed on each product. All responsibility for translation, grammar and punctuation is the sole responsibility of the customer.

Proofs will be provided as outlined within the ‘Placing an Order’ section of these Terms and Conditions. Proof-reading is the responsibility of the customer. It's Scent cannot be held responsible for any errors or omissions that go unnoticed after the proofs have been approved by the customer.

Customers from outside the UK can only pay by credit card or bank transfer and must pay in GBP/£ sterling unless otherwise specified. If you are experiencing difficulty, please contact info@itsscent.co.uk. All other terms and conditions apply.

International Delivery Charges & VAT

The Website will confirm It's Scent charge to deliver your product(s) to an international address before you place your order for the international delivery service, which you must accept to be able to place an order.

The total price you pay It's Scent for the delivery services is always the same, regardless of whether or not UK VAT or an equivalent tax in your country is chargeable on the delivery service.

Applicable tax applying delivery charges will depend on your country of residence and will apply in accordance with paragraph ‘Pricing’.

International Delivery Times

Delivery lead times to international addresses will vary according to destination but It's Scent will use reasonable endeavours to ensure that all Products will be delivered within 2 weeks from the conclusion of the contract with us. In the event that your order has been despatched by It's Scent (as confirmed in the Despatch Confirmation e-mail) but has not arrived within the estimated delivery time range, please contact our Customer Services teamon +44 (0)7969 320969 or email info@itsscent.co.uk (open 9.30am - 4.30pm, Monday to Friday).Customer Services act on our behalf, and will deal with all queries about the international delivery services.

Depending on stock availability and production lead times of your order, It's Scent may split delivery of your order into several parts and deliver them separately. You will not be charged extra for this. Occasionally, delivery of your order may be delayed or prevented for reasons beyond our control, such as material shortages, import delays or higher than anticipated demand. When delivering outside of the UK, delivery may also be delayed due to customs-related processes (such as inspection). It's Scent will use reasonable endeavours to inform you promptly of any such delay.

If delays outside of our control occur, we will make every effort to keep you informed. For the avoidance of doubt, time is not of the essence for the delivery of the Product(s) and/or Goods but you will remain entitled to all statutory rights provided to you by the applicable laws.

COMPLAINTS

If you wish to complain about any matter in respect of the goods please contact Customer Services on +44 (0)7969 320 969 or email info@itsscent.co.uk (open 9.30am - 4.30pm, Monday to Friday)

DISCLAIMER

At It's Scent, we provide a range of natural skincare products. We want to emphasize that all the information, facts, and recommendations on our website are intended for informational purposes only. They are not meant to diagnose, prescribe, or substitute for professional advice. We greatly value customer feedback, which is voluntarily provided and reflects individual perceptions and expectations of specific products. Our recommendations are formulated based on the guidance of qualified alternative therapy practitioners and well-established facts about natural ingredients. 

It's essential to clarify that our natural skincare products should not be regarded as medicinal treatments. Our role is to provide suggestions regarding their suitability for specific skin conditions. Any recommendations accepted by a purchaser are made entirely at their own discretion and responsibility.

When you make a purchase from us, you take on the responsibility of consulting with a qualified professional before using our products, especially if there is a potential for interactions with medications or pre-existing medical conditions.

 Additionally, it's worth noting that certain natural ingredients, particularly essential oils, can lead to sensitivity in some individuals. It's Scent cannot be held accountable for such reactions. We strongly encourage individuals with sensitive skin to consider our unscented product options or explore tester pots when available. Performing a skin patch test is advisable to assess for any potential adverse reactions. Your safety and satisfaction are paramount to us, and we encourage informed choices and responsible product usage. 

It's Scent accepts no liability for the incorrect use of information or products. Your safety and satisfaction are important to us, and we encourage responsible product usage and informed decision-making.

THIRD PARTY LINKS

It's Scent will not be responsible or liable for your use of any other websites which may be accessed via links within this website. We do not control these websites and is not responsible for their content. Any such links are provided merely as a service to users and their inclusion does not constitute an endorsement by or affiliation with It's Scent.

OFFERS

Offers are only available between start and end dates inclusive, from midnight on start date and midnight on end date. As shown on any promotional page at www.itsscent.co.uk, advert on social media or elsewhere and any relevant promotional emails.

All orders for pre pre launch must be paid for at the time of order within the pre pre launch dates as specified on the welcome page at www.itsscent.co.uk. Orders from pre pre launch carry a 2-4 week delivery time.

Pre pre launch offer codes can be used multiple times between the stated pre pre launch dates inclusive.

It's Scent will do their best - but cannot guarantee, to combine postage for separate orders made.

Free gift is at the discretion of It's Scent.

Pre Launch offers carry the above conditions and delivery times.

All offers and competitions are at the discretion of It's Scent and may be changed or terminated at any time without prior notice or consent.

​GENERAL

G1.          While It's Scent uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and It's Scent will not be responsible for any errors or omissions or for the results arising from the use of such information.

G2.          While It's Scent takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

​G3.          It's Scent may transfer their rights and obligations under these terms to another organisation. It's Scent will always tell you in writing if this happens and It's Scent will ensure that the transfer will not affect your rights under the contract.

​G4.          You may only transfer your rights or your obligations under these terms to another person if It's Scent agree to this in writing. It's Scent may not agree if there is a likelihood of breach of contract if that occurs.

​G5.          This contract is between the customer and It's Scent. No other person shall have any rights to enforce any of its terms. Neither Customer nor It's Scent will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

​G6.          Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

​G7.          If It's Scent do not insist immediately that the customer does anything it is required to do under these terms, or if It's Scent delay in taking steps in respect of a breach of this contract, the customer does not have to do those things and it will not prevent It's Scent taking steps at a later date. For example: if a payment is missed but It's Scent continue to provide the products, It's Scent can still require payment at a later date.

​G8.          These terms are governed by Scottish and English law and you can bring legal proceedings in respect of the products in the Scottish and English courts. The courts of Scotland, England and Wales shall have exclusive jurisdiction to settle any dispute of claim.

G9.          It's Scent reserves the right to use any of the stationery designs it creates to promote its products and services, including uploading images on its website and social media sites.

G10.        If the customer orders and pays for a sample, should you subsequently place an order (exceeding any minimum order amounts), It's Scent will refund the cost of one sample against your order.